Error Codes

Action: Press the [Power OFF] button in the error window to turn the power to the instrument off, and contact your Shimadzu representative.

Description: Temperature control is turned off because the heater of the column oven is malfunctioning.

Cause: The CMD is defective.

Action: Replace the CMD. If the error cannot be removed, press (Power button) to turn the power OFF, and contact your Shimadzu representative.

Error Message: Failed to write to the column management device (CMD).

Action: Check the set value of the oven temperature simple parameter, and if the value is different from the room temperature by 10 °C min., adjust the setting so that the difference becomes 10 °C max.

Error Message: The column oven temperature setting is too low compared to the room temperature.

Action: Press the [Power OFF] button in the error window to turn the power to the instrument off, and contact your Shimadzu representative.

Error Message: Temperature control is turned off because the temperature sensor of the column oven is malfunctioning.

Action: Temperature control is turned off because the temperature sensor of the column oven is malfunctioning.

Error Message: Temperature control is turned off because the temperature sensor of the column oven is malfunctioning.

Cause: The column oven temperature has exceeded the set value for the [Temperature Limit(Maximum)] method parameter.

Action: Configure the settings so that the set value for the column oven temperature simple parameter and that for the [Temperature Limit(Maximum)] method parameter are different by approximately 5 °C. If the difference is too small, the column oven temperature may exceed the value for the [Temperature Limit(Maximum)] method  parameter before it becomes the set value.

Error Message: Temperature control is turned off because the temperature of the column oven exceeded the maximum temperature.

Action: Press the [Power OFF] button in the error window to turn the power to the instrument off, and contact your Shimadzu representative.

Error Message: The room temperature sensor of the instrument has detected an abnormal condition.

Action: Press the [Power OFF] button in the error window to turn the power to the instrument off, and contact your Shimadzu representative.

Error Message: Temperature control is turned off because the Peltier unit of the column oven has detected an abnormal condition.

Action: If foreign objects such as the tubing prevent the fan from rotating, press (Power button) to turn the power OFF, and remove the foreign objects. If foreign particles cannot be removed or the error cannot be removed, contact your Shimadzu representative.

Error Message: Temperature control is turned off because a rotation error was detected in the Peltier unit fan(inside) of the oven.

Action: Press the [Power OFF] button in the error window to turn the power to the instrument off, and contact your Shimadzu representative.

Error Message: Temperature control is turned off because a rotation error was detected in the Peltier unit fan(outside) of the oven.

Action: Press the [Power OFF] button in the error window to turn the power to the instrument off, and contact your Shimadzu representative.

Error Message: Temperature control is turned off because the Peltier unit of the column oven has detected an abnormal condition.

Action: Press the [Power OFF] button in the error window to turn the power to the instrument off, and contact your Shimadzu representative.

Error Message: Temperature control is turned off because the Peltier unit of the column oven has detected an abnormal condition.

Action: Press the [Power OFF] button in the error window to turn the power to the instrument off, and contact your Shimadzu representative.

Error Message: Temperature control is turned off because the thermal fuse of the column oven has blown.

Action: Press the [Power OFF] button in the error window to turn the power to the instrument off, and contact your Shimadzu representative.

Error Message: The gas sensor of the column oven has detected an abnormal condition.

Action: Press the [Power OFF] button in the error window to turn the power to the instrument off, and contact your Shimadzu representative.

Error Message: An error was detected with the flow channel selection valve in the column oven.

Action: Take action in the following order. 1 If organic solvent leaks inside the column oven, take action to stop the leak in the tubing. 2 Check around the instrument for organic solvent gas, and if there is such gas, sufficiently ventilate the room.  3 After confirming that there is no abnormality in the above two points, calibrate the   sensitivity of the gas sensor.

Error Message: Temperature control is turned off because liquid leak was detected inside the column oven.

Cause: The column oven door is open with the column oven temperature at 50 °C min.

Action: Clear the error. There will be no alarm sound or error message. Work while taking sufficient care for avoiding burns.

Error Message: Results of wavelength accuracy check at instrument startup differ by more than 1nm. There may be bubbles in the flow cell.

Action: Press the [Power OFF] button in the error window to turn the power to the instrument off, and contact your Shimadzu representative.

Error Message: Could not detect the grating home position in the detector.

Action: Press the [Power OFF] button in the error window to turn the power to the instrument off, and contact your Shimadzu representative.

Error Message: Could not detect the filter home position in the detector.

Action: Press the [Power OFF] button in the error window to turn the power to the instrument off, and contact your Shimadzu representative.

Error Message: Failed to receive the detector signal.

Action: Press the [Power OFF] button in the error window to turn the power to the instrument off, and contact your Shimadzu representative.

Error Message: Failed to receive the detector signal.

Cause: The monochromator heater is short circuited or the circuit is defective.

Action: Press the [Power OFF] button in the error window to turn the power to the instrument off, and contact your Shimadzu representative.

Error Message: Temperature control is turned off because the heater of the optical unit is malfunctioning.

Action: Contact your Shimadzu representative.

Error Message: The optical unit temperature does not reach the set temperature. Temperature control is turned off.

Action: Press the [Power OFF] button in the error window to turn the power to the instrument off, and contact your Shimadzu representative.

Error Message: The instrument is turned off because the ADC module on the board is malfunctioning. The instrument is stopped.

Action: Press the [Power OFF] button in the error window to turn the power to the instrument off, and contact your Shimadzu representative.

Error Message: Temperature control is turned off because the temperature sensor of the optical unit is malfunctioning.

Action: Contact your Shimadzu representative.

Error Message: The optical unit temperature does not reach the set temperature. Temperature control is turned off.

Action: Press the [Power OFF] button in the error window to turn the power to the instrument off, and contact your Shimadzu representative.

Error Message: The lamp is turned off because a rotation error was detected in the detector fan.

Cause: The lighting circuit is defective.

Action: Press the [Power OFF] button in the error window to turn the power to the instrument off, and contact your Shimadzu representative.

Error Message: The D2 lamp cannot light because the heater voltage of the detector is too large.

Cause: The lighting circuit is defective.

Action: Press the [Power OFF] button in the error window to turn the power to the instrument off, and contact your Shimadzu representative.

Error Message: The D2 lamp cannot light because the lamp voltage of the detector is too large.

Cause: The fan or inlet is blocked, or the lighting circuit is defective.

Action: Take action in the following order. 1 Check if the fan on the back of the instrument is blocked. 2 Clean or replace the filter on the back of the instrument, the filter on the left side, and the filter on the front side (back of the lamp housing cover) of the lamp. If the error cannot be removed, press (Power button) to turn the power OFF, and contact your Shimadzu representative.

Error Message: The lamp is turned off because the temperature of the detector board is high.

Action: Take action in the following order. 1 Check if the fan on the back of the instrument is blocked. 2 Clean or replace the filter on the back of the instrument, the filter on the left side, and the filter on the front side (back of the lamp housing cover) of the lamp. If the error cannot be removed, press (Power button) to turn the power  OFF, and contact your Shimadzu representative.

Error Message: The temperature of the detector board is high.

Action: Press the [Power OFF] button in the error window to turn the power to the instrument off, and contact your Shimadzu representative.

Error Message: Could not detect the filter home position in the detector.

Cause: The lighting circuit is defective.

Action: Press the [Power OFF] button in the error window to turn the power to the instrument off, and contact your Shimadzu representative.

Error Message: The W lamp cannot light because the lamp voltage of the detector is too large.

Cause: The connector of the W lamp is not connected. Or, the cable of the W lamp is broken or the board is defective.

Action: Take action in the following order. 1 Check whether the W lamp is connected. 2 Replace the W lamp. If the error cannot be removed, press (Power button) to turn the power OFF, and contact your Shimadzu representative.

Error Message: The detector W lamp is not connected.

Cause: The connector of the D2 lamp is not connected. Or, the cable of the D2 lamp is broken or the board is defective.

Action: Take action in the following order. 1 Check whether the D2 lamp is connected. 2 Replace the D2 lamp. If the error cannot be removed, press (Power button) to turn the power OFF, and contact your Shimadzu representative.

Error Message: The detector D2 lamp is not connected.

Cause: Either the D2 lamp or the lighting circuit is defective.

Action: Replace the D2 lamp. If the error cannot be removed, press (Power button) to turn the power OFF, and contact your Shimadzu representative.

Error Message: The D2 lamp cannot light because the heater current of the detector is too small.

Cause: Either the W lamp or the W lamp lighting circuit is defective.
Either the W lamp or the W lamp lighting circuit is defective.

Action: Replace the W lamp. If the error cannot be removed, press (Power button) to turn the power OFF, and contact your Shimadzu representative.

Error Message: The W lamp cannot light because the lamp current of the detector is too large.

Action: Take action in the following order. 1 Check if the fan on the back of the instrument is blocked. 2 Clean or replace the filter on the back of the instrument, the filter on the left side, and the filter on the front side (back of the lamp housing cover) of the lamp. If the error cannot be removed, press (Power button) to turn the power  OFF, and contact your Shimadzu representative.

Error Message: The lamp is turned off because the temperature of the detector lamp housing is high.

Cause: Either the D2 lamp or the lighting circuit is defective.

Action: Replace the D2 lamp. If the error cannot be removed, press (Power button) to turn the power OFF, and contact your Shimadzu representative.

Error Message: The D2 lamp cannot light because the heater current of the detector is too large.

Cause: The cover of the lamp housing was opened or the cover sensor is defective.

Action: Close the lamp housing cover. If the error cannot be removed, replace the cover sensor.

Error Message: The detector lamp housing cover is open. Turn the lamp off.

Cause: Either there is a lighting failure in the W lamp due to a broken filament, or the lighting circuit is defective.

Action: Replace the W lamp. If replacing the W lamp does not remove the error, contact your Shimadzu representative.

Error Message: The W lamp cannot light because the lamp current of the detector is too small.

Cause: The constant current circuit is defective, or there is a lighting failure in the D2 lamp due to a broken filament, the lifetime of the lamp, or a failure of the lamp itself.

Action: Replace the D2 lamp. If the error cannot be removed, press (Power button) to turn the power OFF, and contact your Shimadzu representative.

Error Message: The D2 lamp cannot light because the lamp current of the detector is too small.

Cause: Either the D2 lamp or the lighting circuit is defective.

Action: Replace the D2 lamp. If the error cannot be removed, press (Power button) to turn the power OFF, and contact your Shimadzu representative.

Error Message: The D2 lamp cannot light because the lamp current of the detector is too large.

Action: Press the [Power OFF] button in the error window to turn the power to the instrument off, and contact your Shimadzu representative.

Error Message: The lamp is turned off because the temperature sensor of the detector lamp housing is malfunctioning.

Action: Press the [Power OFF] button in the error window to turn the power to the instrument off, and contact your Shimadzu representative.

Error Message: The leak sensor of the detector is malfunctioning.

Action: Press the [Power OFF] button in the error window to turn the power to the instrument off, and contact your Shimadzu representative.

Error Message: The leak sensor of the detector is malfunctioning.

Cause: The setting for the [Cell Temp.] method parameter is outside the setting range.

Action: Set the [Cell Temp.] method parameter within the setting range.

Error Message: The setting of the detector cell temperature is outside the setting range.

Cause: Even after 5 minutes, the temperature of the temperature controlled flow cell has not dropped to the set temperature.

Action: Configure the setting for the [Cell Temp.] method parameter relatively high. Change the setting for the cell temperature to be room temperature plus 15 °C min.

Error Message: The detector cell temperature does not lower to the set temperature.

Cause: The control circuit of the temperature-controlled flow cell is defective.

Action: Replace the temperature-controlled flow cell.

Error Message: Temperature control of the cell is turned off because the detector cell temperature has exceeded the set value.

Cause: The IP address of the instrument overlaps with that of another instrument.

Action: Avoid duplicate IP addresses. If the error cannot be removed, press (Power button) to turn the power OFF, and contact your Shimadzu representative.

Error Message: The IP address of the instrument is duplicated.

Action: Replace the temperature-controlled flow cell. If the error cannot be removed, press (Power button) to turn the power OFF, and contact your Shimadzu representative.

Error Message: The detector cell temperature does not reach the set temperature.

Cause: Communication between the instrument and the workstation was disconnected.

Action: Check the communication environment and operating status between the instrument and the workstation. If the error cannot be removed, press (Power button) to turn the power OFF, and contact your Shimadzu representative.

Error Message: Communication between the instrument and the workstation has timed out.

Action: Calibrate the exposure time.

Error Message: Light intensity was exceeded because the detector took a long exposure time.

Cause: The recovery failed when trying to resend the transmission data from the instrument to the workstation.

Action: Check the communication environment and operating status between the instrument and the workstation. If the error cannot be removed, press (Power button) to turn the power OFF, and contact your Shimadzu representative.

Error Message: Could not resend the data because the buffer memory of the detector overflowed during analysis.

Cause: The buffer memory for transmission from the instrument to the workstation is full.

Action: Check the communication environment and operating status between the instrument and the workstation. If the error cannot be removed, press (Power button) to turn the power OFF, and contact your Shimadzu representative.

Error Message: The buffer memory of the detector has overflowed.

Cause: Liquid is leaking from the detector.

Action: Inspect the detector for liquid leakage and wipe off the liquid around the leak sensor.

Error Message: The leak sensor of the detector detected a liquid leak.

Cause: A failure occurred in the nonvolatile memory of the detector, or an error occurred when writing to the non-volatile memory.

Action: Perform calibration (wavelength calibration, absorbance compensation, and linearity compensation) of the detector. If the error cannot be removed, press (Power button) to turn the power OFF, and contact your Shimadzu representative.

Error Message: The detector parameters are corrupted.

Action: Press (Power button) to turn the power OFF, and check the inside of the instrument for masking that prevents the needle from the dropping operation. If the error cannot be removed, press (Power button) to turn the power OFF, and contact your Shimadzu representative.

Error Message: When the autosampler needle was lowered, it hit a foreign object causing excessive force to be exerted on it.

Action: Replenish the autosampler rinse solution.

Error Message: The remaining autosampler rinse solution is low.

Action: Press the [Power OFF] button in the error window to turn the power to the instrument off, and contact your Shimadzu representative.

Error Message: The autosampler needle Ydirection motor has slipped.

Action: Press the [Power OFF] button in the error window to turn the power to the instrument off, and contact your Shimadzu representative.

Error Message: The autosampler needle Xdirection motor has slipped.

Cause: In the sequence, a sample vial number outside the setting range has been set for the set plate.

Action: Check the sequence. Alternatively, check whether the plate is properly set.

Error Message: The setting for the autosampler sample vial number is outside the setting range.

Cause: Because the right rack has not been set for more than 30 minutes, sample cooler temperature control for the right side was canceled.

Action: Setting the right rack will resume sample cooler temperature control.

Error Message: Rack plate R cooler was turned off because there was no rack set in autosampler rack plate R for more than 30 minutes.

Cause: Because the left rack has not been set for more than 30 minutes, sample cooler temperature control for the left side was canceled.

Action: Setting the left rack will resume sample cooler temperature control.

Error Message: Rack plate L cooler was turned off because there was no rack set in autosampler rack plate L for more than 30 minutes.

Action: Change either the left or right rack ID.

Error Message: Racks that have the same ID are set in the autosampler.

Cause: The rack ID is not correct.

Action: Set the correct ID for the rack.

Error Message: The rack ID of the rack set in the autosampler is not correct.

Cause: The position of the needle for the right rack is not adjusted.

Action: Adjust the position of the needle for the right rack.

Error Message: The position of the needle for the rack set in autosampler rack plate R has not been adjusted.

Cause: The position of the needle for the left rack is not adjusted.

Action: Adjust the position of the needle for the left rack.

Error Message: The position of the needle for the rack set in autosampler rack plate L has not been adjusted.

Cause: Because the position of the needle for the rack is not adjusted, analysis was stopped.

Action: Adjust the position of the needle for the rack.

Error Message: Analysis was stopped because the position of the needle for the autosampler rack has not been adjusted.

Action: Press the [Power OFF] button in the error window to turn the power to the instrument off, and contact your Shimadzu representative.

Error Message: Temperature control is turned off because the temperature sensor in autosampler rack plate R has detected an abnormal condition.

Action: Press the [Power OFF] button in the error window to turn the power to the instrument off, and contact your Shimadzu representative.

Error Message: Temperature control is turned off because the temperature sensor in autosampler rack plate L has detected an abnormal condition.

Action: Press the [Power OFF] button in the error window to turn the power to the instrument off, and contact your Shimadzu representative.

Error Message: The temperature sensor in the autosampler dehumidifier unit has detected an abnormal value.

Action: Press the [Power OFF] button in the error window to turn the power to the instrument off, and contact your Shimadzu representative.

Error Message: System Error

Action: Press the [Power OFF] button in the error window to turn the power to the instrument off, and contact your Shimadzu representative.

Error Message: Could not detect the home position of the autosampler low pressure valve.

Cause: No sample vial is set for the sample vial number set in the sequence.

Action: Set a sample vial for the sample vial number set in the sequence. If [Vial Skip] in the system settings is set to [Enabled], analysis for which no sample vial has been set will not be executed, but the next analysis will be executed.

Error Message: There is no sample vial set in the autosampler rack.

Action: Press the [Power OFF] button in the error window to turn the power to the instrument off, and contact your Shimadzu representative.

Error Message: Could not detect the forward and backward home position sensor of the autosampler measuring pump.

Action: Press the [Power OFF] button in the error window to turn the power to the instrument off, and contact your Shimadzu representative.

Error Message: Could not detect the Zdirection home position of the autosampler needle.

Action: Press the [Power OFF] button in the error window to turn the power to the instrument off, and contact your Shimadzu representative.

Error Message: Could not detect the Ydirection home position of the autosampler needle.

Action: Press the [Power OFF] button in the error window to turn the power to the instrument off, and contact your Shimadzu representative.

Error Message: Could not detect the Xdirection home position of the autosampler needle.

Action: Adjust the position of the needle for the injection port.

Error Message: Teaching has not been executed for the autosampler injection port.

Action: Press the [Power OFF] button in the error window to turn the power to the instrument off, and contact your Shimadzu representative.

Error Message: Could not detect the home position of the autosampler high pressure valve.

Action: Press the [Power OFF] button in the error window to turn the power to the instrument off, and contact your Shimadzu representative.

Error Message: A rotation error was detected in the exhaust heat fan at the top of the rear of the instrument.

Action: Press the [Power OFF] button in the error window to turn the power to the instrument off, and contact your Shimadzu representative.

Error Message: Temperature control is turned off because a rotation error was detected in the cooling fan of the autosampler.

Action: First, check if the front panel is properly attached. Maintenance Guide "3.1 Removing/Attaching the Front Panel" If the error cannot be removed, press (Power button) to turn the power OFF, and contact your Shimadzu representative.

Error Message: The front panel of the autosampler may not be attached correctly. Alternatively, the sensor that detects the position of the front panel is malfunctioning.

Action: Press the [Power OFF] button in the error window to turn the power to the instrument off, and contact your Shimadzu representative.

Error Message: The consumable part count data for the autosampler and column oven is corrupted.

Action: Press the [Power OFF] button in the error window to turn the power to the instrument off, and contact your Shimadzu representative.

Error Message: The backup parameters for the autosampler and column oven are corrupted.

Action: Press the [Power OFF] button in the error window to turn the power to the instrument off, and contact your Shimadzu representative.

Error Message: Temperature control is turned off because the sensor in the autosampler dehumidifier unit has detected an abnormal condition.

Action: Press the [Power OFF] button in the error window to turn the power to the instrument off, and contact your Shimadzu representative.

Error Message: Temperature control is turned off because the temperature sensor in the autosampler dehumidifier unit is malfunctioning.

Action: Press the [Power OFF] button in the error window to turn the power to the instrument off, and contact your Shimadzu representative.

Error Message: Temperature control is turned off because the temperature sensor in autosampler rack R has detected an abnormal condition.

Action: Press the [Power OFF] button in the error window to turn the power to the instrument off, and contact your Shimadzu representative.

Error Message: Temperature control is turned off because the temperature sensor in autosampler rack R is malfunctioning.

Action: Press the [Power OFF] button in the error window to turn the power to the instrument off, and contact your Shimadzu representative.

Error Message: Temperature control is turned off because the temperature sensor in autosampler rack L is malfunctioning.

Action: Press the [Power OFF] button in the error window to turn the power to the instrument off, and contact your Shimadzu representative.

Error Message: The leak sensor in the autosampler high pressure valve is malfunctioning.

Action: Press the [Power OFF] button in the error window to turn the power to the instrument off, and contact your Shimadzu representative.

Error Message: The leak sensor in the autosampler high pressure valve has detected an abnormal condition.

Action: Press the [Power OFF] button in the error window to turn the power to the instrument off, and contact your Shimadzu representative.

Error Message: The leak sensor in the autosampler low pressure valve is malfunctioning.

Action: Press the [Power OFF] button in the error window to turn the power to the instrument off, and contact your Shimadzu representative.

Error Message: The leak sensor in the autosampler low pressure valve has detected an abnormal condition.

Action: Press the [Power OFF] button in the error window to turn the power to the instrument off, and contact your Shimadzu representative.

Error Message: Temperature control is turned off because the auto-sampler rack L heater has overheated and the thermal fuse has blown.

Action: Press the [Power OFF] button in the error window to turn the power to the instrument off, and contact your Shimadzu representative.

Error Message: Temperature control is turned off because the auto-sampler rack R heater has overheated and the thermal fuse has blown.

Action: Press the [Power OFF] button in the error window to turn the power to the instrument off, and contact your Shimadzu representative.

Error Message: Temperature control is turned off because voltage of the autosampler dehumidifier unit is too high.

Action: Press the [Power OFF] button in the error window to turn the power to the instrument off, and contact your Shimadzu representative.

Error Message: Temperature control is turned off because voltage of the autosampler rack R cooling unit is too high.

Action: Press the [Power OFF] button in the error window to turn the power to the instrument off, and contact your Shimadzu representative.

Error Message: Temperature control is turned off because voltage of the autosampler rack L cooling unit is too high.

Action: Press the [Power OFF] button in the error window to turn the power to the instrument off, and contact your Shimadzu representative.

Error Message: Could not detect the rotation direction home position of the autosampler measuring pump.

Cause: Liquid leaks from the high-pressure valve or a unit (e.g., detector) positioned above the high-pressure valve.

Action: Inspect the high-pressure valve or a unit (e.g., detector) positioned above the high-pressure valve for  liquid leakage, and wipe off the liquid around the leak sensor.

Error Message: The leak sensor of the autosampler high pressure valve has detected a liquid leak. There is a liquid leak from the high pressure valve, or from an upper-row unit.

Cause: Liquid leaks from the low-pressure valve, measuring pump, or a unit (e.g., a high-pressure valve, column oven, or detector) positioned above the low-pressure valve.

Action: Inspect the low-pressure valve, measuring pump, or a unit (e.g., high-pressure valve, column oven, or detector) positioned above the low pressure valve for liquid leakage, and wipe off the liquid around the leak sensor.

Error Message: The leak sensor of the autosampler low pressure valve has detected a liquid leak. There is a liquid leak from the valve or measuring pump, or from an upper-row unit.

Action: Check the analysis condition for mistakes or inconsistencies. If no mistake or inconsistency is found, press (Power button) to turn the power OFF, and contact your Shimadzu representative.

Error Message: There is a mistake in the analysis parameters or settings.

Action: Press the [Power OFF] button in the error window to turn the power to the instrument off, and contact your Shimadzu representative.

Error Message: Pump is stopped because a rotation error was detected in the cooling fan for the pump.

Action: If an error message is displayed during autopurge operation, inspect the flow line for clogging.

Error Message: The pressure increased during purge of the pump.

Action: Replace the mobile phase and set the mobile phase volume again.

Error Message: The remaining amount of Mobile Phase D liquid is low.

Action: Replace the mobile phase and set the mobile phase volume again.

Error Message: The remaining amount of Mobile Phase C liquid is low.

Action: Replace the mobile phase and set the mobile phase volume again.

Error Message: The remaining amount of Mobile Phase B liquid is low.

Action: Replace the mobile phase and set the mobile phase volume again.

Error Message: The remaining amount of Mobile Phase A liquid is low.

Action: Inspect the flow line for liquid leakage and wipe off the liquid around the leak sensor.

Error Message: The leak sensor of the pump detected a liquid leak.

Action: Press (Power button) to turn the power OFF, then press (Power button) again to turn the power ON. Next, press [Pump] from the Main Analysis screen. If the same error message is displayed even after this operation, press (Power button) to turn the power OFF, and contact your Shimadzu representative.

Error Message: Could not detect the home position of the pump motor.

Action: Inspect the flow line for liquid leakage, and if there is no abnormality, set the [P.Min] method parameter to an appropriate value. Due to this error, the pump will not operate for 1 minute after pumping starts.

Error Message: The pump pressure exceeded the maximum pressure. Check the flow paths for cloggings, and check the maximum pressure setting.

Action: Press the [Power OFF] button in the error window to turn the power to the instrument off, and contact your Shimadzu representative.

Error Message: The consumable part count data of the pump is corrupted.

Action: Press the [Power OFF] button in the error window to turn the power to the instrument off, and contact your Shimadzu representative.

Error Message: The backup parameters of the pump are corrupted.

Action: Press the [Power OFF] button in the error window to turn the power to the instrument off, and contact your Shimadzu representative.

Error Message: The leak sensor of the pump has detected an abnormal condition

Action: Press the [Power OFF] button in the error window to turn the power to the instrument off, and contact your Shimadzu representative.

Error Message: The leak sensor of the pump is malfunctioning.

Action: Press the [Power OFF] button in the error window to turn the power to the instrument off, and contact your Shimadzu representative.

Error Message: The degassing unit is not connected.

Action: Replace the mobile phase and set the mobile phase volume again.

Error Message: The remaining amount of Mobile Phase D-2 liquid is low.

Action: Replace the mobile phase and set the mobile phase volume again.

Error Message: The remaining amount of Mobile Phase C-2 liquid is low.

Action: Replace the mobile phase and set the mobile phase volume again.

Error Message: The remaining amount of Mobile Phase B-2 liquid is low.

Action: Replace the mobile phase and set the mobile phase volume again.

Error Message: The remaining amount of Mobile Phase A-2 liquid is low.

Action: Replace the mobile phase and set the mobile phase volume again.

Error Message: The remaining amount of Mobile Phase D-1 liquid is low.

Action: Replace the mobile phase and set the mobile phase volume again.

Error Message: The remaining amount of Mobile Phase C-1 liquid is low.

Action: Replace the mobile phase and set the mobile phase volume again.

Error Message: The remaining amount of Mobile Phase B-1 liquid is low.

Action: Replace the mobile phase and set the mobile phase volume again.

Error Message: The remaining amount of Mobile Phase A-1 liquid is low.

Action: Check the vacuum pressure of the degassing unit. If the vacuum pressure is "NG", set the method parameter for the degassing unit power to [OFF] and then set the power to [ON] again. If the vacuum pressure is "OK", there is no problem because the degassing unit is automatically recovered. 

Error Message: A sealing ability error occurred in the vacuum flow path of the degassing unit.

Cause: No sample vial has been set for the sample vial number set in the next analysis.

Action: Clear the error. If the error occurs again, contact your Shimadzu representative.

Error Message: There is no sample vial set for the next analysis in the autosampler rack.

Action: Clear the error. If the error occurs again, contact your Shimadzu representative.

Error Message: An error occurred in communication between the detector and controller.

Cause: The power to the instrument was turned OFF during analysis.

Action: Check if the power of the instrument and the workstation have been turned OFF. If they have not, check the power status.

Error Message: The power to the instrument was turned OFF during analysis.

Cause: During validation and calibration, the temperature of the sample cooler did not stabilize at the set temperature.

Action: Check for an abnormality in the sample cooler.

Error Message: The temperature of the sample cooler was not stable.

Cause: No sample vial is set for the sample vial number set in the sequence.

Action: Set a sample vial for the sample vial number set in the sequence. If [Vial Skip] in the system settings is set to [Enabled], analysis for which no sample vial has been set will not be executed, but the next analysis will be executed. 

Error Message: There is no sample vial set in the autosampler rack.

Cause: During validation and calibration, the temperature of the column oven did not stabilize at the set temperature.

Action: Check for an abnormality in the column oven.

Error Message: The temperature of the column oven was not stable.

Action: Clear the error and perform analysis again.

Error Message: A rack number that is different from the rack number set in the sequence may have been notified to the instrument.

Action: Clear the error and perform analysis again.

Error Message: A vial number that is different from the sample vial number set in the sequence may have been notified to the instrument.

Cause: The injection volume has exceeded the set value for [Max Injection Volume] in the system settings.

Action: Set the injection volume to a value that is equal to or lower than the set value for [Max Injection Volume] in the system settings.

Error Message: The injection volume set in the sequence is outside the setting range.

Cause: Because the pump pressure reached the [P.Min] method parameter, a purge was executed.

Action: Inspect the flow line for liquid  leakage, and if there is no abnormality, set the [P.Min] method parameter to an appropriate value.

Error Message: Purge was executed because the pump pressure reached the minimum pressure.

Action: Perform the system check again. If the error cannot be removed, contact your Shimadzu representative.

Error Message: The system check is timed out.

Cause: The analysis was started while a different detector from the one set in the simple parameter in the Main Analysis screen was connected.

Action: Connect the detector set in the simple parameter in the Main Analysis screen or change the parameter to the connected detector.

Error Message: The external detector set on the instrument is not connected.

Cause: An error signal was received from an external device connected to the external input terminal.

Action: Handle the error by following the instructions for the external device connected to the external input terminal.

Error Message: An error signal was input from an external device connected to the external input (Alarm Input) on the back of the instrument.

Cause: An error occurred in the communication between the autosampler or column oven and the controller, but the communication was recovered.

Action: Clear the error. If the error occurs again, contact your Shimadzu representative.

Error Message: An error occurred in communication between the autosampler or column oven and controller.

Cause: An error occurred in the communication between the autosampler or column oven and the controller, and the communication was disconnected.

Action: Clear the error. If the error occurs again, contact your Shimadzu representative.

Error Message: A timeout occurred in communication between the autosampler or column oven and controller.

Cause: An error occurred in the communication between the pump and the controller, but the communication was recovered.

Action: Clear the error.

Error Message: An error occurred in communication between the pump and controller.

Cause: An error occurred in the communication between the pump and the controller, and the communication was disconnected.

Action: Clear the error. If the error occurs again, contact your Shimadzu representative.

Error Message: A timeout occurred in communication between the pump and controller.

Cause: Ten or more instruments were connected in the same group.

Action: Check the number of instruments connected in the instrument group where the error occurred.

Error Message: The maximum number of systems (10) that can be registered in the same group was exceeded.

Cause: Renewal/refresh of the IP address failed.

Action: Contact the network administrator. Configure the proper settings (Automatically obtain / Manually obtain) for the IP Address.

Error Message: The instrument restarted because IP address renewal/refresh failed.

Action: Contact the network administrator. Configure the proper settings (Automatically obtain / Manually obtain) for the IP Address.

Error Message: The instrument has started with the IP address "192.168.200.96" because it failed to automatically obtain an IP address.

Cause: The buffer memory for transmission from the instrument to the workstation is full.

Action: Check the network connection status. If the error cannot be removed, contact your Shimadzu representative.

Error Message: The buffer memory of the controller has overflowed.

Cause: Communication with the workstation was disconnected.

Action: Check the network connection status. If the error cannot be removed, contact your Shimadzu representative.

Error Message: Communication between the instrument and the workstation was disconnected.

Cause: An error (level 3) has occurred in the external detector.

Action: Check whether the external detector displays an error and take the corrective action by following the instruction manual for the external detector.

Error Message: An undefined error (Level 3) has occurred.

Cause: An error (level 2) has occurred in the external detector.

Action: Check whether the external detector displays an error and take the corrective action by following the instruction manual for the external detector.

Error Message: An undefined error (Level 2) has occurred.

Cause: An error (level 1) has occurred in the external detector.

Action: Check whether the external detector displays an error and take the corrective action by following the instruction manual for the external detector.

Error Message: An undefined error (Level 1) has occurred.

Action: Check whether the external detector displays an error and take the corrective action by following the instruction manual for the external detector.

Error Message: An undefined fatal error has occurred.

Cause: Communication can no longer be established with the external detector connected to the optical cable connector of the instrument.

Action: Check whether the external detector is powered ON. If the power of the external detector is turned ON, check that the optical cable is properly connected.

Error Message: Connection between the external detector and the instrument was disconnected.

Cause: Because an error was found in the backup parameter, the instrument information (system name, group name) was initialized.

Action: Set the instrument information (system name, group name) again.

Error Message: Illegal backup parameters. System information has been changed.

Cause: Because the backup parameters are damaged, the method and the sequence have returned to the statuses for the last startup.

Action: Because the backup parameters are damaged, the method and the sequence have returned to the statuses for the last startup.

Error Message: The backup parameters of the controller are corrupted. The method file and sequence file were initialized.

Action: Set the method and the sequence again.

Error Message: The backup parameters of the controller are corrupted. The method file and sequence file were initialized.

Cause: Displayed when the internal temperature of the external detector (RF) has risen abnormally.

Action: Take the corrective action for the error as described in the instruction manual of the external detector. If the error cannot be removed, contact your Shimadzu representative.

Error Message: The lamp is turned off because of abnormal high temperature.

Cause: The leak sensor for the external detector (RF) has abnormal detected value(s). The leak sensor may be short-circuited.

Action: Take the corrective action for the error as described in the instruction manual of the external detector. If the error cannot be removed, contact your Shimadzu representative.

Error Message: Leak sensor is short-circuited.

Cause: The leak sensor for the external detector (RF) has abnormal detected value(s). The leak sensor may be disconnected.

Action: Take the corrective action for the error as described in the instruction manual of the external detector. If the error cannot be removed, contact your Shimadzu representative.

Error Message: Leak sensor wire is broken.

Cause: Displayed when the temperature of the flow cell does not reach the set temperature, even if a min. of 30 minutes have elapsed after the external detector (RF) was powered on.

Action: Take the corrective action for the error as described in the instruction manual of the external detector. If the error cannot be removed, contact your Shimadzu representative.

Error Message: Error in the flow cell's heating unit.

Cause: Displayed when the temperature of the flow cell does not reach the set temperature, even if a min. of 30 minutes have elapsed after the external detector (RF) was powered on.

Action: Take the corrective action for the error as described in the instruction manual of the external detector. If the error cannot be removed, contact your Shimadzu representative.

Error Message: Error in the flow cell's cooling unit.

Cause: Displayed when the room temperature becomes a min. of 10 °C higher than the flow cell set temperature for the external detector (RF).

Action: Take the corrective action for the error as described in the instruction manual of the external detector. If the error cannot be removed, contact your Shimadzu representative.

Error Message: The set temperature of the flow cell is too low. Cannot maintain the set temperature.

Cause: Displayed when the power supply cooling fan of the Xe (xenon) lamp for the external detector (RF) stopped.

Action: Take the corrective action for the error as described in the instruction manual of the external detector. If the error cannot be removed, contact your Shimadzu representative.

Error Message: Cooling fan for the Xe lamp power has stalled.

Cause: Displayed when the Peltier cooling fan for the external detector (RF) stopped.

Action: Take the corrective action for the error as described in the instruction manual of the external detector. If the error cannot be removed, contact your Shimadzu representative.

Error Message: Fan for the Peltier unit has stalled.

Cause: Displayed when the lamp cover for the external detector (RF) has been left open.

Action: Take the corrective action for the error as described in the instruction manual of the external detector. If the error cannot be removed, contact your Shimadzu representative.

Error Message: Lamp cover is open.

Cause: Displayed when the temperature of the flow cell for the external detector (RF) has risen abnormally.

Action: Take the corrective action for the error as described in the instruction manual of the external detector. If the error cannot be removed, contact your Shimadzu representative.

Error Message: Flow cell is overheated.

Cause: Displayed if the deviation of the wavelength was greater than 2 nm when the wavelength for the external detector (RF) was checked or upon wavelength calibration.

Action: Take the corrective action for the error as described in the instruction manual of the external detector. If the error cannot be removed, contact your Shimadzu representative.

Error Message: The wavelength shift is greater than 2 nm.

Cause: Displayed when the low-pressure mercury lamp for the external detector (RF) cannot be turned on.

Action: Take the corrective action for the error as described in the instruction manual of the external detector. If the error cannot be removed, contact your Shimadzu representative.

Error Message: Hg lamp does not light.

Cause: Displayed when the Xe (xenon) lamp for the external detector (RF) cannot be turned on.

Action: Described in the instruction manual of the external detector. If the error cannot be removed, contact your Shimadzu representative.

Error Message: Xe lamp does not light.

Cause: Displayed when the home position sensor of the lamp mirror motor for the external detector (RF) does not operate properly.

Action: Displayed when the home position sensor of the lamp mirror motor for the external detector (RF) does not operate properly.

Error Message: Lamp mirror home position error.

Cause: Displayed when a writing error occurs the non-volatile memory (EEPROM) of the external detector (RF).

Action: Take the corrective action for the error as described in the instruction manual of the external detector. If the error cannot be removed, contact your Shimadzu representative.

Error Message: Cannot write in EEPROM.

Cause: Displayed when the temperature of the measurement part inside the external detector (RID) exceeded 63 °C.

Action: Take the corrective action for the error as described in the instruction manual of the external detector. If the error cannot be removed, contact your Shimadzu representative.

Error Message: The inside of the external detector is over-heated.

Cause: Displayed when a liquid leak is detected in the external detector (RF / RID).

Action: Take the corrective action for the error as described in the instruction manual of the external detector. If the error cannot be removed, contact your Shimadzu representative.

Error Message: Leak error is detected.

Cause: Displayed when performing the spectrum output for a file that has not been scanned by the external detector (RF).

Action: Take the corrective action for the error as described in the instruction manual of the external detector. If the error cannot be removed, contact your Shimadzu representative.

Error Message: No scan data

Cause: The external detector (RID) cannot properly detect the home position of the zero glass drive section.

Action: Take the corrective action for the error as described in the instruction manual of the external detector. If the error cannot be removed, contact your Shimadzu representative.

Error Message: Zero glass home position error.

Cause: Possible causes are either hardware failure or due to the external detector (RF) being used in a high-temperature environment.

Action: Take the corrective action for the error as described in the instruction manual of the external detector. If the error cannot be removed, contact your Shimadzu representative.

Error Message: Lamp is turned off because the lamp is over-heated.

Cause: Displayed when the home position sensor of the emission side grating motor for the external detector (RF) does not operate properly.

Action: Take the corrective action for the error as described in the instruction manual of the external detector. If the error cannot be removed, contact your Shimadzu representative.

Error Message: Em grating motor home position error.

Cause: Displayed when the home position sensor of the excitation side grating motor for an external detector (RF) does not operate properly.

Action: Take the corrective action for the error as described in the instruction manual of the external detector. If the error cannot be removed, contact your Shimadzu representative.

Error Message: Ex grating motor home position error.

Cause: Displayed when the external detector (RF/RID) is set to the local mode.

Action: Set the external detector (RF/RID) to the remote mode.

Error Message: Operation mode is local. Set the operation mode to remote.